How to reduce IT costs and grow productivity with managed IT services
Managed IT service also known as Managed Service Provider (MSP) is an outsourced IT service provider that offers a customised IT support for its clients. Mainly hired by the corporate clients to manage their extensive compute networks and cloud. Hiding a MSP let a company focus on core objectives and goals whilst they support the goals through the provision of IT support. MSP offers a range of services as per clients’ requirements. Server and network management, device and inventory management, applications and cloud management, backup and disaster recovery, IT security, customised developments and real time support are few from the range of services offered by a MSP. In the sequence of outsourcing your It division to a firm with expertise, it is important to consider the level of expertise and years of experience acquired and the pool of talented resources being used for IT service provision. Complaints about the inefficiencies of the IT department has become a norm in the current corporate world, as they do not attend to employee queries promptly. Hence, it is prominent to ensure the MSP you select for the company is capable in all aspects to offer an unparalleled service.
Main benefits of outsourcing the IT task for a MSP are substantial.;
MSP’s generally offer cloud services such as Security Operations Center as a Service (SOCaaS), Disaster Recovery as a Service (DRaaS) and Back Up as a Service (BUaaS). These technologies hybrid clouds where it minimise the costs for storage, maintenance, power and software in comparison to setting up your own state-of-the art facility.
IT services involved daily mundane work where issues are resolved, however IT personnel could be utilized to develop advance IT solutions for a company. Hence, a MSP free up the internal team from manual work by allowing the in-house IT staff to focus on strategic business projects for the development of the business. MSP streamline processes through workflow standardization. Thus it offers a greater operational efficiency and increase in employee productivity as in house IT skills are employed for developmental projects whilst disturbances occurring for other functional staff in terms of IT related issues could be rectified by the support of a MSP.
Provided the in house IT staff manage the software, network and servers, 24/7/365 involvement is needed. However, some of the permanent cadre staff do not wish to commit full time on a specific job role. However, MSP assists by attending full time on the operational excellence of the systems reducing the potential impact of accidental downtime of servers and systems and offer expertise to attend to unprecedented issues
Further to the above mentioned main benefits of using MSP there are various advantages such as achieve economies of scale, insignificant initial investment, predictable monthly costs, expert level support, risk and reputation management. Consequently, it is beneficial to use a MSP to handle the IT related workflow support for business, as it allows a company to achieve overall business productivity.
