SAJINI
SAJINI – Learning and Development Professional
11 years of comprehensive experience and relentless effort in the field of Training and Development, combined with a passion for working on people skills have allowed me to develop my expertise in this field with specialization in Interpersonal Skills (Soft Skills), English Language Enhancement, Personal Development and Leadership training. At the core of my career is a strong desire to develop the skills and competencies in individuals through coaching and training, leading to more effective processes and more profitable businesses.
Areas of expertise:
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Selling Skills and Sales Management
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Personal Development Skills
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Customer Service Skills
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Leadership and Team Building Workshops
Trainer & Consultant
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Have trained more than 300 people in the Banking Industry on Customer Service, Sales Management, Supervisory Skills and Team work.
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Designed and delivered Hospitality, Customer Service and Royal Protocol training to 1200 team members of a large luxury hospital in the Middle East – 500 hours of planning and designing, 3200 man hours of training deliverywith an audience reaction score of 4.8/5.
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Consultant with Qatar Petroleum for the last 2.5 years and have trained about 600 executives from all levels of the hierarchy.
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Retail Sales project designed and facilitated for a large Telecommunication brand for transitioning in to Consultative Selling.
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Conceived and facilitated modules on Advanced Customer Service Skills for about 50 delegates from the mid-level leadership.
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Competency mapping project using DISC profiling done for staff members of one of the largest training service providers in Qatar.
Past Experience
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Learning and Development Senior Manager with WNS Global Services – Nov 2012 – Feb 2014
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Learning and Development Manager with Hutchison 3 Global Services – July 2011 – Nov 2012
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Training and Development - Zonal Head with Wipro LTD – Jan 2005 – July 2011
Sample of Client Industries
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Banking & Finance (Emirates NBD, Emirates Islamic, Express Money, Capital One)
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Manufacturing (Barakat Food Products, Ajmal Perfumes)
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Construction (Drake & Skull)
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Manufacturing and automobiles (Tata Auto)
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Gas and Petroleum (Qatar Petroleum)
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Sales( Emirates NBD, Hewlett Packard, British Telecom, Hutchison, Vodafone and Tata Auto)
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Business Process Outsourcing (Wipro LTD, WNS Global Services, Hewlett Packard, Dell)
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Healthcare, Hospitality and Customer Service – Cleveland Clinic Abu Dhabi
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Training and Development (Wipro Ltd, Hutchison, WNS Global Services, NIIT)
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Telecommunication (British Telecom, Windstream, Hutchison 3 Global Services, Vodafone)
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Travel (Singapore Airlines, United Airlines, Virgin Atlantic, British Airways, Delta, Scandinavian Airlines)
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Health and Safety (Enertech Qatar, NAFFCO, Gulf Extrusion
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Information Technology (Wipro LTD)
Training & Education:
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Master’s in Business Administration specializing in Human Resource from ICFAI University - India
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Post Graduate Diploma in Business Administration – Human Resource and Training and Development from ICFAI University – India
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Bachelor of Arts (English Literature) from Annamalai University-India
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Extended DISC certified professional – From EXTENDED DISC-Finland
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Certified Voice and Accent and Language expert
